Home Health Scheduler

Homecare with Heart is a leading provider of home health services in Ohio. Our mission is to provide exceptional and compassionate home care services to patients who need our help the most.

We are seeking a talented and passionate individual to serve as the Home Health Scheduler plays a key role in coordinating and supporting the delivery of high-quality home care services. This position is responsible for onboarding patients, scheduling caregivers, monitoring compliance, and maintaining accurate documentation. The Home Health Scheduler provides exceptional service to patients, caregivers, and care partners, ensuring seamless operations and contributing to a collaborative, compassionate care environment.

What We Offer*:

We know that, to be the best place for our patients, we must be the best place to work for our employees.  We offer the following to our employees:

• Make a difference every day in the lives of those who need our help the most
• Competitive pay
• Paid on a weekly basis
• Medical/dental/vision/life insurance
• Paid holidays/PTO/401(k) match
• Career growth opportunities
• Great and collaborative work environment
• Work-life balance

• Accept and promptly onboard new patients, ensuring completion of all required documentation
• Staff patient cases efficiently by matching patients with qualified caregivers and availability 
• Ensure compliance with regulatory and company standards, including Electronic Visit Verification and timekeeping requirements
• Maintain accurate records including schedules, case notes, and missed visit reporting
• Communicate proactively with patients, caregivers, families, and case managers to support satisfaction and timely service delivery
• Collaborate with clinical and operational teams to address patient needs and provide coordinated care
• Escalate complaints, incidents, or potential disruptions in care to leadership
• Participate in on-call rotation and after-hours support as needed
• Perform additional duties or special projects as assigned

• High school diploma or GED required
• Minimum of 6 months experience in home care scheduling or administrative coordination preferred
• Familiarity with home care practices and regulatory requirements preferred
• Proficiency with computer systems and scheduling software
• Strong sense of urgency and accountability
• Excellent organizational and multitasking skills
• Customer-focused with strong service mindset
• Clear, consistent, and respectful communication
• Ability to collaborate effectively and support a positive work culture
• Commitment to delivering compassionate in-home care
• Ability to handle confidential and sensitive information appropriately
• Supports a respectful, inclusive, harassment-free workplace
• Rotates on-call schedule

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally (e.g., files, office supplies)
• Ability to communicate clearly in person, over the phone, and via electronic methods
  
  

*Eligibility for certain benefits may depend on employment status

Homecare with Heart is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.