LPN Quality Assurance Representative

We are looking for a Customer Service Representative to be part of our ground-breaking and exciting healthcare
company!

About Us
CareRing Health is the healthcare-at-home leader dedicated to bringing a comprehensive and coordinated ring of care –
including home health, home-based primary care, homecare, and hospice care – to the chronically-ill,
Medicaid/Medicare-eligible population.  Our innovative healthcare delivery model will result in better patient outcomes
and bring health equity to this underserved population.  
We are seeking talented, passionate individuals to join our mission and help our patients live happier and healthier lives
where they want to be…in their homes.

What We Offer:*

We know that, to be the best place for our patients, we must be the best place to work for our employees.  We offer the following to our employees:

• Be part of a unique healthcare company where we can help those who need our help the most
• Competitive pay
• Paid on a weekly basis
• Medical/dental/vision/life insurance
• Paid holidays/PTO/401(k) match
• Career growth opportunities
• Great and collaborative work environment

• Assist in executing the Company’s patient and employee quality assurance initiatives
• Research/investigate patient and employee experiences with the Company, which will include:
  • Conducting telephone and in-person conversations with patient inquiries and employment applicants to better understand their application/on-boarding experiences
  • Conducting telephone and in-person conversations with existing patients and employees to better understand their experiences with the Company
  • Conducting telephone and in-person conversations with departing patients and employees to better understand their reasons for departure
• Address corrective measures as needed
• Identify key trends and provide detailed reporting to executive team on research findings

• LPN licensed
• Excellent customer-service skills
• Excellent interpersonal skills (enjoys talking to people on the phone for extended periods of time)
• Detail-oriented
• One or more years of experience in similar role preferred
• Proficiency in Microsoft suite, including Excel

*Eligibility for certain benefits may depend on employment status
CareRing Health is an equal opportunity employer committed to providing equal employment opportunities without
regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic
information, veteran status, or any other classification protected by applicable law.